Royal Laguna Villas By Magical Memories

This was our second year in a row and we were very satisfied. I just hope you don’t change like other places we have used and got used to only to have them change for the worse.

The unit I had wasn’t clean the beds we’re uncomfortable the bed sixes didn’t match the furniture was old and raggedy, this unit was like an upscale motel, I called to complain and I was moved to a much nicer unit and everything about the new unit was perfect I’ll always ask for the Windsor hills unit

No good at all very bad they said 3 rooms villas everything was broken no comfortable smaller bad like they never use the air condition the mattress are old and bad no good services property has mouses.

For check in we went to a building hours stated open till 8:00pm were there at 7:45pm no one was around. We had to call to find out how to get keys for building (my husband was trying to call on hold for over 15 minutes with no answer). Very rude on the phone with son-in-law. Then had to go back the next morning to place credit card (then another fee for pool access). Window in living room cracked, 6 towels for three bedroom condo, 2 rolls of toilet paper for 6 day stay, beds hard and uncomfortable, hot tub green and emptying and pelling painting on bedroom bathroom. Then for check out again office was to be open we had to call for code to put keys in box again no one around

When we got to our room some of the dining room chairs were wobbly. The coffee tables was wobbly. The refrigerator door wouldn't close all the way. Also some of the TV in the room were not working and the fact that there is no onsite customer service agent is a disappointment. Sofa bed was bad and you could feel the springs. The fact that there was only one agent at check in us not good and she was very overwhelmed but she was nice. They need to update their beds and furniture.....