Royal Laguna Villas By Magical Memories

For check in we went to a building hours stated open till 8:00pm were there at 7:45pm no one was around. We had to call to find out how to get keys for building (my husband was trying to call on hold for over 15 minutes with no answer). Very rude on the phone with son-in-law. Then had to go back the next morning to place credit card (then another fee for pool access). Window in living room cracked, 6 towels for three bedroom condo, 2 rolls of toilet paper for 6 day stay, beds hard and uncomfortable, hot tub green and emptying and pelling painting on bedroom bathroom. Then for check out again office was to be open we had to call for code to put keys in box again no one around

When we got to our room some of the dining room chairs were wobbly. The coffee tables was wobbly. The refrigerator door wouldn't close all the way. Also some of the TV in the room were not working and the fact that there is no onsite customer service agent is a disappointment. Sofa bed was bad and you could feel the springs. The fact that there was only one agent at check in us not good and she was very overwhelmed but she was nice. They need to update their beds and furniture.....

Villa was spacious and comfortable for the five of us. Had one minor issue develop, but the staff was accessible and provided a prompt remedy. This is the second time we’ve stayed here, and will likely return in 2 years.

We loved our stay despite all the bad reviews I read prior to our stay ( that has me scared) our vacation home was lovely quiet neighborhood great curb appeal. When we book again I will request the same home..... Side note the furniture in the home was a little worn and dirty, but we just cleaned the cushions, and pillows ourselves and enjoyed our vaca

We were completely unsatisfied with our stay. To begin the unit was 30 minutes from where we had to pick up and drop off the key and was on the opposite side of town. We arrived at 340 and they wouldn't even give us the key until 4, so we drove the 30+ minutes in rush hour traffic. The unit was completely outdated and so many things broken. The beds were TERRIBLE! Pool was like you would see in a Quality Inn, nothing special or magical about it. I really don't have one good thing to say. You are better off spending less money and staying at a Hampton Inn