Kamana Lakehouse

Beautiful lakeside boutique hotel in Queenstown made our last two days in NZ during the panademic outbreak manageable. The views from our room and the lounge were so beautiful. Customer service exceeded our expectations.

The aesthetic is PHENOMENAL: beautiful, clean lines and comfortable. Everything you want from NZ architecture, and truly one of the most beautiful views of the lake I've ever seen from a hotel. Staff was okay - a few members in the afternoon coffee bar were wonderful, but generally speaking I found the front desk staff pretty unhelpful and dismissive. We had an issue with our mini fridge in that it wasn't cooling anything - in fact, it was warming everything inside to warm, erring on hot, temperatures. Seems pretty minor until you realize you spoiled $300 worth of cheese and wine. Front desk was notified that even after maintenance came, the fridge was still HOT (things would have been significantly cooler if left outside the fridge, rather than in it), and simply shrugged it off - refusing to even keep our remaining wines in their main fridges, offering buckets of ice instead. Pretty disappointed in the response, and lack of compensation for the lost artisan goods, but other than that it is a beautiful property.

Excellent. Highly recommend. What a view!

Hotel is very modern, super clean and very stylish. Very friendly staff. Thoroughly recommend this as a place to stay.

Amazing view, from our room to the lounge area. Breathtaking, the service is quite good, very friendly staff, especially the front desk. lovely people . we will surely come back next holiday

Excellent. Very comfortable. Great views. Modern. Great restaurant. Helpful staff. Would be good to have a car though and I did. They have a focus on becoming more environmental friendly which is great.

Beautiful accommodation and great location with view. Everything was great, just wish there was bit better value for the price we paid as no gym, no spa and breakfast is additional cost.

The rooms are nice clean and modern. They are currently doing some renovation so it can be quite noisy in the morning if you are planning to sleep in.

Exceptional customer service, magestic view.

I re-booked the hotel again on my last 2 days of the trip because I realized that the hotel was more comfortable and WIFi was the best ! I sorted out the travel by getting Gocard which ended up cost us only $2 in each trip.