The not so good: Upon check-in, my booking was not recognized in relation to room type. Though the situation was finally corrected, we were not off to a great start. Obtaining an additional room key was a stumbling block - still not sure why. We had to request a change of bath towels several days into our stay. Though the request was readily supported, it was odd to have to place the request. The hotel has a beautiful top floor, with lovely views and really nice decor. The downside - the restaurant was currently closed (for renovations? not sure), but it was accessible, and a nice place to sit and relax. Lastly, the hot water was inconsistent - it comes, leaves, and returns. And with a VERY small shower, you just need to bare it.
The good, was that there was one individual at the desk that always made the effort to assist.Too, this location was very convenient, with numerous restaurants in close proximity, and a simple, 2-block walk to the Termini station.
Overall, the cost was high for the quality of the hotel, somewhat limit service, and without a restaurant. But the comfort of the bed and bedding, along with the excellent location, made it worth the stay.