Eurostars Magnificent Mile, previously Dana Hotel

Our stay was uneventful until about 12:30 am when the music from the nightclub on the top floor was so loud that the walls were literally vibrating. After multiple calls to the front desk they said they couldn't ask the club to turn their music down and that last call would be at 2 am. Pretty amazing response to a guest.

Great location and rooms felt intimate and inviting.

Based upon reviews on Hotels.com I chose this hotel. I would definitely not rate this hotel above a 3. The room was very dark, drafty and not welcoming. The entire weekend I felt uncomfortable in the suite we had. The comforter and couch were dirty. It was a very big disappointment. And I will think twice about choosing based on reviews again.

I travel for work a lot and have to say this was by far the worst experience I've had wit a hotel. I called the front desk for a plate and set of utensils so I could eat my takeout and they had asked me to call room service. After room service hadn't arrived for 45 mins, I called to check in and the lady literally said "we have other things going on, we'll get to you when we get to you" in a very rude tone. One hour later (so almost 2 hours altogether at this point) I called back room service to tell them the plate and utensils haven't arrived and there's no need anymore because my food is soggy and I'll need to step out to buy another meal. The next day, I ordered from outside again and went downstairs to the front desk to ask for a plate so that I didn't have to worry about them taking forever to deliver it to my room. The front desk told me to ask someone at the restaurant/bar area who then said they aren't able to give plates out. I was FURIOUS at this point. How hard is it to give a customer, who is paying $300+ a night, a plate and utensils?! I was extremely upset and started choking up when I was expressing my frustration to the front desk guy. He thankfully then immediately went to the bar area and got me a plate. I just dont understand how any hotel can have such poor service for such a simple request, especially when I went to the lobby myself the second day to make it easier on them. Very disappointed and unhappy with my experience.

Great room... very clean, accommodating staff, and right in the middle of everything. Great stuff within walking distance, and everything else is a short uber/lyft away.