Crowne Plaza Muscat

every things was fantastic

Just stayed one night traveling thru from UAE to Sur. Room and bathroom were spacious. We had an end room, so the view was not premier. Breakfast was the highlight. The food and the view.

I have stayed with my 3 year old daughter for the weekend and she loved the pool however I would like to make a few comments hoping that the hotel may become more child friendly in the future. We have tried the Italian restaurant the first day afternoon for lunch and the food was not necessarily the type a 3 year old may like, I was trying to figure out sth that my daughter would like and unfortunately the waitress didn’t even tell me that they have a kid’s menu until I have asked many questions and ultimately openly asked if they have a kid’s menu. They should have helped me seeing a kid with me and offer in the first place the options. I have ordered a tiramisu and told the waitress again that I want a second spoon so my daughter can also try but then I realized after the tiramisu arrived that there could be alcohol in the making of it and asked if it’s the case and she told me that they use alcohol so I shouldn’t give to the kid! She should have warned me in the first place when I was ordering it. Overall the service, the attitude of the staff was great but these details bothered me so I would really recommend a training to deal with details that matter. On the positive side, the staff at the dinner buffet prepared and brought me a plate for dessert and fruits when my kid fell asleep in my arms so I’m sure the staff has good intentions for better service overall. The beach is lovely but then not possible to walk down and then up all the stairs with a little kid.

The room was small. Not value for money. The is not queen size, its smaller than queen size. Even there is study table but i think we cannot sit because no space to pull the chair.(attach picture) Overall i was unhappy because of room condition, and there is blackout if you use the iron box ( 2 times).

Love the location, beach, ambience, setting, food. Hotel kind of old though.