Microtel Inn & Suites by Wyndham Elkhart

Just fine and reasonably priced

Had a single nite stay for family event in area. Checked into hotel @1230pm, it took desk clerk several min, at least 20, to give keys as it seemed it was her first nite on the job. After getting keys, secured luggage from car and walked wife and son to room, keys didnt work so had to walk back to desk and get that corrected. Did ask for late check out and was told no problem and no charge. Next morning at 11am, houskeeping tried entering room, told them i requested late check out and they told me theres no such thing and at 11, i had to leave. Gor my family together and approached front desk clerk as i was angry. She said that no late checkout was noted, i then asked if id be charged and she stated no. 3 days later an extra 50$ charge from Microtel on top of the 85$ i paid Hotels.com, appeared on my account. This lack of knowledge or just non-transperancy doesnt want me staying at Microtel again.

Breakfast was good. I ate three plates.

The hotel was good: clean and comfortable.

The highlight of our stay related to how the desk atttendent (whose name I am embarrassed to say I can't recall) was very proactive regarding our safety upon arrival. Thee had just been an incident on the road in front of the hotel, which led someone to want to hide in plain sight from the police via the hotel entryway. The desk angel, I'll call her, locked the door behind us and, with the help of another guest summoned the police who led the interloper away in handcuffs. We're not sure whether he was involved in the first incident or not, but the priority the desk angel took in ensuring our safety and the safety of other guests was outstanding!! And, of course, much appreciated.