This was a clean and warm property in a good location. It would have been good if there was a kettle to make tea. The coffee machine produced hot water but this was murky and not suitable for making tea with. The communication was satisfactory. I appreciated the answers to questions about key box codes, wifi, etc. However, when I asked, several times, about the possibility of a late checkout or if there was a luggage store in the block, the management company just did not answer. Even if the answer was 'no' to both questions, I wouldn't have minded, but no answer was frustrating.