The hotel is situated in Grindelwald, a town very close to the best parts of the Swiss alps, whether you choose to take the train up or to do a 10-hour round-trip hike like we did to see the Jungfraujoch, the summit of Europe. The hotel service was okay. The front desk wasn't always attended, probably because it's the off-season. Sometimes the hotel restaurant staff came over to help when nobody was at the front desk. People were generally very friendly. The room has decent heating, which is essential, but it could be a little hot and dry. Our room was spacious and had two bathrooms with a standing shower in one and bath tub in another. There were small packages of shower gel/shampoo. Very basic but should do. The water pressure was good. The beds were fine, but the pillows were terrible, felt like nothing was there. Both my husband and I had to fold it twice to be able to fall asleep. The room was clean. The neighborhood is quiet. It's not a luxury place, but for an average traveller it's just fine.