I was informed by the front desk that I was not allowed to check in after 4am even if I paid for the room the day before and the reservation was for the prior day. It struck me as odd but I was told that I would have to wait for the manager to arrive to request a refund.
Front desk was great. Except when I went to the night clerk after noticing my fridge wasn't working and advised him if this, said I had to wait until the morning to get with maintenance. I had $100 worth of food in my room and some of it went bad. He could have just switched my rooms. Poor customer service by that individual. Other than than, I was satisfied with my stay.
1st issue was I called the hotel requesting my two rooms be next to each other due to us traveling with my 18 yr old daughter and two small grandsons. We get there and are told one would be on the 2nd floor and one on the 3rd. I have a service dog and they tried charging me for her to stay. Totally against ADA!! Yes I have documentation. Landed up having both rooms on 3rd floor and elevators out of service. A disabled couple checking before us were placed on the 2nd floor and told if they didnât like it that the hotel would refund their money!! Then 1 towel for four people in one room and 1 wash rag. In our room for two, no towels. Only tub mats. No trashcan in either room. Closet in room did not have a clothes rod to hand anything up. Tubs were filthy. We had to go buy towels, wash rags, and bath cleaner. When we asked about towels we were given more bathmats saying thatâs all they had. Every time we left the rooms, we had to go back down to the office to get cards reset. People were smoking marajuana on the balconies too. Broken glass everywhere.