The hotel is not a 4 star hotel, especially the standard rooms are terrible for a 4 star level.
So our first night was not good at all, as we had to spend the night in the standard room as we booked.
But luckilly, the hotel junior manager was very nice. And even we had to pay 10 euros extra a night for a superior room, (but it was much more pleasant) was worth it. The staff said there are no rooms available at all for our dates, but he sorted us out, even got a fridge for us for free, so very well done. Overall we had a very nice holiday, thank you.