10/2 Rossz
2025. augusztus 26.
Room looked nothing like the photos on the one I booked. No air con, the room was upwards of 34°. The reception staff claimed they couldn't understand English when I asked about air con/fan they said there was one in the room. I insisted there wasn't. They said they would try and get one but it seemed like they couldn't be bothered. A fan was delivered to the room but was completely ineffective. When I said that we couldn't stay there and asked for a refund, they shrugged their shoulders and said because we booked through Hotels.com we weren't entitled to a refund. The customer service was appalling.
We booked a different hotel, more central and with air con for less money and helpful and friendly staff.
DO NOT GO TO MONDRIAN SUITES you do NOT get what you pay for!
Gary
Gary, 3 éjszakás utazás
Hiteles Hotels.com-vendégértékelés