Extremely Disappointing Experience â Not Worth the Money
I recently stayed at Royalton Splash Punta Cana and unfortunately, the experience was far from what was advertised or expected. From the moment we arrived, the lack of hospitality from the staff was shocking. Many were rude, inattentive, and seemed bothered by even basic requests. A resort should make you feel welcomed and cared forâthis was the complete opposite.
The food quality was another major letdown. Bland, repetitive, and often cold. Even the specialty restaurants didnât offer much improvement. For a resort that promotes luxury and comfort, this was unacceptable.
We booked 3 rooms at the Diamond Club expecting an elevated experience, but the reality is that there is virtually no difference between Diamond and Standard rooms in terms of service or quality. The so-called âexclusiveâ perks were minimal and poorly managed.
Overall, this place is not worth the money. The facilities might look decent in photos, but the service, food, and overall experience fall way short of expectations. There are far better options in Punta Cana for the same or even lower prices. I would not recommend Royalton Splash to anyone looking for a relaxing or enjoyable vacation.