So far the only resort going to in punta Cana , had a blast , food very good just not much to pick from but overall is good , love the water park , only thing I recommend is that staff be a little more nice ,
The food was terrible. It was either flavorless, undercooked, had a hair in it and on really lucky days, a combination. Very few vegan options. Staff supplied lots of towels and most were cordial/helpful. I didnât get the chance to experience the entertainment/activities. Wonât be returning.
My family stayed at this hotel for 4 days (June 16â19) for what was supposed to be a relaxing vacation. Unfortunately, our experience was extremely disappointing due to persistent problems with the door lock system from the very first day.
Our room key card failed to work multiple times each dayâsometimes 4 to 5 times in one day. Every time this happened, we had to go all the way back to the lobby, wait in a long line, and ask for help. We repeatedly requested a room change, but the staff at the front desk were unhelpful and quite unfriendly in their response.
These constant issues seriously disrupted our trip and turned what should have been a joyful family vacation into a very frustrating experience. We do not feel satisfied with our stay and would not recommend this hotel to others.
Excellent for family, good for couples as well.
Good food, bad drinks, personnel no very friendly with locals, except for Wanda (she was so gentle and amazing) at the Lounge Cafe.
This was the worst hotel experience ever. I made the reservation for my son as a birthday present. When he got there, the room was not ready and had to wait until 6pm. At 6pm they gave him a room key which would not open the room, they gave him 3 room keys and each time the key did not work. So, he cancelled the the room reservations after paying with his own money at check in but could not check in so he went to another hotel for the entire stay. Now the hotel which he spoke to the manager said that they would refund his money, still has not done that. Now he has to contact his bank for the refund asnd must block the payment. Do yourself a favor, do not stay here
This was our first time trying a different line of resorts and will be the last one. This resort was awful the food was nasty no taste and always cold! No water bottles no real fruit juices. Also if you wanted to eat in the restaurants they had you needed to reserved and sometimes you couldnât and ended up eating in a buffet which was the same food. The service provided by the staff during the breakfast lunch and dinner was awful too, you would ask for a drink and they would take 20min to get you a simple drink and if you asked for something else the staff members would give you an attitude. The beach was beautiful but would not recommend anyone to stay in this place.