Tropicana Resort

Hotel was lovely. Would benefit from felt pads on the furniture as the room above us dragged heavy chairs across the floor during the night and from 6 am onwards. Breakfast catered for Russians and very little available for other cultures. Really nice staff and great room sizes Beach was lovely but too many sun beds crowded into small spaces. Easy walk into town.

The staff was very polite and friendly

We had a great time at the Tropicana. The beach was nice. The pool was clean and well kept in a lush garden setting. Breakfast was great with a good selection of Asian and European items. Please try the pho in the morning, changing flavours every day . If I have to criticize the place it would be for the weak air conditioning in the room. The weather was extremely hot and the air conditioning just could not keep up. WiFi was ok. Overall a great experience would recommend the place. There slogan on the T-shirt says “as we care” maybe not the best translation.

This was my second stay at Tropicana, and what can I say, another amazing experience. The customer service is second to none, even after check out. Like an idiot I left my passport in my room and didn’t realise until I was at the airport, after a quick phone call they searched the room, found my passport and the manager of the resort personally delivered it to me at the airport in time for me to make my flight. Thank you so much. I’m looking forward to staying again.

Great stay. Nice rooms. Great location on the beach near city center, in walkingdistance to restaurants, bars and supermarkets.

Nice location and pool

We loved this resort. Our room was clean and comfortable. The pool was great and the staff was very friendly.

Spacious clean rooms with nice views over pool and sea. Comfortable beds and everything you need in the rooms. Nice pool and right on the beach. Breakfast OK but not great - limited choice that did not change much but no problem for a few days stay.

The room was very clean and no bad smell in the room. bed, bed cover and pillow were also clean. Booked Deluxe Room(Pool View) but upgraded to ungalow(sea view) with free. very close to the beach within 5 meters. Staffs were very kind too. I'd like to stay here whenever I come to Phu Quoc.

We booked this hotel as a non-refundable and needed to change dates, the staff changed it as a favour & thats where it stopped for us. We are a couple and travel quite a bit so we stay at 3 - 5 star hotels. I researched and read reviews of Tropicana and thought it should be ok. We arrived into the beachfront room. It smelt like mould and was dark/damp inside, the view was more the old furniture crap they left outside in the back area as a storage. The wardrobe to hang clothes was damp and floor was sticky. We decided to go for walk along the beach and noticed other places were very run down. When we arrived back to the room, there were flies everywhere and noticed the hidden growing mould in the room behind the bedside table/bed. We complained and the staff switched us to a room in the front of the hotel. The next day my husband and I complained and Mrs Kylie said she had already done us the favour to change dates. She will not sorry or not refunding the difference of a cheaper room or the next night. The issue was a hygienic one and sleeping with mould in unhealthy and unacceptable. She laughed and told us she has another room (apartment on top of the mould room). She said the staff didnt have time to clean the mould. Unfortunately you need to treat mould not clean it. We left anyway and received no refund! This hotel is a rip off for 3.5 Star! Unfortunately most photos are of the other room, except the mould one which is the beachfront room