SOL by Meliá Phu Quoc

Beautiful hotel in paradise. We loved our stay here. Well worth paying that little extra for all inclusive as it is a 10-15 minute taxi ride to anywhere else!

Beautiful resort. Good breakfast. Nice accommodations. Great pool. Nice staff.

Terrible hotel - the most disappointing four star hotel I’ve ever stayed in. Horrid food served by bad staff. Room not even cleaned one day - the following day it was barely touched. I don’t think Hotels.com should be allowed to market this as 4 star - it’s misleading marketing and can ruin a holiday.

There were things which were amazing, yet others, disappointing. The positives, the hotel, room and actual swimming pool with swim up bar. Yet the negatives, the food, which was not great quality. And the fact that there was not a single free sun bed around the extensive pool, past 8am. Who the hell gets up at 8am on holiday just to reserve a sun lounger?!? For us, this really let the place down.

The resort itself is beautiful and well maintained, but unfortunately the service we experienced during our 4 night stay was very disappointing. Although staff are friendly, customer service was reactive rather than proactive, which is a real shame. We weren't greeted at The Kitchen the first evening we ate there, which left us walking around awkwardly and aimlessly, trying to figure out protocol. During the buffet breakfast, we had to ask for cereal bowls as they hadn't been replenished. We experienced very slow (verging on being ignored) service at the Pool Bar, The Shack and Ola Restaurant. This is just a few examples. I would have loved to write a glowing review, as the staff are so lovely when you have their attention; but there is room for improvement, and taking a proactive approach to customer service should be at the forefront.

I and my family love the resort!! So clean, smell good at every corner of the facility. The staff are superb!! Breakfast buffet is worth it!

Lovely place to relax in Phu Quoc! We loved the pool bar, however you have to be quick to get a seat by the pool as most people seem to put their towels there and leave for a few hours. Buffet breakfast was amazing, and so was the Shack restaurant! Only fault would be the location, not being near many restaurants or convenience stores - and we had to pay for a taxi each night as the shuttle bus to town would be full (even when booking a day in advance!). This kind of made us eat at the resort for almost every meal unfortunately.

The service and facilities here are great . I will suggest my friend stay this hotel . But I also want to tell hotel again The round chair inside hotel is not stable. It is dangerous I was falling from the chair and got hurt . Hope hotel can find out it is a potential issue and improve it soon .

This resort is a solid offering in a very touristy beach town. The pool is nice and big and the beach is small but suffices. The sunsets really are stunning and the rooms were nice and updated. This resort was one of the loudest hotels I've stayed at; just rough acoustics and thin walls and at times loud music at the pool bar with louder clientele joining in. At one point I really felt the management should have stepped in to stop the rowdy behavior of a group of guests but instead I just moved down the beach to drown out the noise. The food is mediocre- definitely recommend preparing to go into town for most of your meals, which will cost about $4-6USD each way. Overall, for the price point, it's a very solid option.

What we liked: - modern hotel & room, very comfortable - lovely staff - many restaurants (3 to choose from) - wonderful pool - great gym - Good internet - wondeful Spa (we had a massage that was really great) What we didn't like: - cleanliness of our room upon check-in: our room was basically not cleaned, they just made the bed and let us check in; we found: an old open beer can in the fridge, old water in the mugs, dirty spoons, two used bathrobes, a missing pillowcase, stains on the bedlinen.... shit happens, but that's the basics of a hotel, a hotel should give you a clean room at least, no? - very expensive....there's no shop around, so no alternatives to the hotel bar or restaurants. Food there is extremely expensive (2-3 times the usual hotel/resort prices we had in other nice hotels in Vietnam) - food: small portions - food safety: they served us chicken from the grill that was still bloody inside... very dangerous!!