10/6 Jó
2018. június 7.
Hotel overbooked our room, told us when we arrived
Unfortunately I can't rate Altair Apartamentos accurately, because we didn't have the opportunity to stay there. The hotel OVERBOOKED our room, and only informed us about this when we arrived to the reception desk. Not a single email or phone call before! They told us, we will get a room in their other hotel called Cala d'Or, right next to this one, and that's it. This is NOT how it works! You can't just tell your guests that "Hey, we don't have the room you booked and paid for, but we found an other one in an other hotel for you" when they arrive. We booked a room in THIS hotel for a reason, not in your other one. We didn't even get ANY compensation, like a free breakfast or anything. I think at this point it is fair to give a 1/5 rating to a hotel, but the staff in the other hotel was so nice and friendly we decided to give an overall of 3/5 to Altair, but only because of the positive experience in Cala d'Or. The only thing we didn't like in Cala d'Or was the wifi. The signal was so weak, we were only be able to connect at the front of our door, and even with a good signal their network was so slow, we had to use our mobile data for everything. But after all, we were able to spend 10 beautiful days in Puerto Rico, Gran Canaria.
Zsombor
Zsombor, 9 éjszakás romantikus utazás
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