Hotel Zachary Chicago, a Tribute Portfolio Hotel

I like to start out with a positive saying that the gym is wonderful and most of the staff is attentive especially Elyse the bartender went out of her way to make me feel comfortable despite the lack of amenities hotel promotes room service is basically bar food and if you are lucky enough to get a hold of someone down in the lobby from your room you will end up going down to pick it up yourself Coffee is not provided in your room so you must get up go downstairs in the morning get your coffee and bring it back to your room from a coffee shop located in the lobby of the hotel. This is not logical when you’re on a vacation and you just want to get up and have a cup of coffee I’ve never been in a hotel that charges as much as they do for parking and room charged and you don’t have coffee in your room secondly please make sure you check your linens towels and bath robes as I was astounded to find that before I put my bathrobe on it was soiled completely overlooked by housekeeping quite the shock that gave me and lastly management and did absolutely nothing to help remedy any complaints as the hotel is not busy they could’ve at least offered me a discount on a room for one more night but refused to do so and just took $50 off the bill sorry not sufficient for what a hotel of this magnitude promotes itself to be I do not like taking negative reviews as I am a business owner myself but I searched this hotel out read the reviews and decided this was the place for me WRONG!!

Check in was AMAZING!!! Front desk staff was so polite and awesome. But when my boyfriend and I went to the bar...... The staff was just lounging around, we sat there for like 10min before anyone came over just to offer us water. One girl did see me, however she continued her conversation with her co workers. Until she finally saw the "Umm I'm ready to order" look on my face. I work at a hotel downtown and I was baffled as to why a nice hotel like this would have people blantedly ignore you. My boyfriend was not happy. I'll be back, but if I'm going to be ignored by bar staff, I can just go to any of the bars in Wrigleyville for that.

We had a lovely time in Chicago and Hotel Zachary was an important piece of that. Well located to all the great places to visit and family of course. The room was excellent and service exceptional. Would stay again and recommend to everyone.

Just a comfortable experience all the way around. Staff goes above and beyond.

The staff was SO accommodating . Davante (from the front desk) and the staff went way above and beyond, taking care of my daughter and her friends when there was a check-in mix-up. What a beautiful hotel with really cool historical Wrigley Field memorabilia all around.

Great stay in spite of the windy weather! Smoke Daddy’s food was fabulous. Drinks unique.

Love the Zachary, the ambiance, the comforts, the location. Only complaint is nighttime noise from noisy parrying guests on my floor, and the fact I could hear a conversation from another room through the air vent in bedroom ceiling. Kind of creepy.

Beautiful place and outstanding employees.

Amazing stay, beautiful comfortable hotel with fantastic service

The Zachary is absolutely beautiful. Rooms are spacious and comfortable, bar and restaurant are amazing. Only downside is the parking; have to pay every time you come and go from the hotel. In two days, I paid over $125 in parking.