Hard Rock Hotel Los Cabos All Inclusive

We reported our AC was not working the first day and the ticking it was doing 24 hours a day. Maintenance came in and could not fix it. Hotel never offered another room or any resolution to us. Restaurant reservations were full every night so we could not enjoy the nice dinners. We tried to go downtown w the hotels free transport but since 6 people didn’t show up for their minimum they told us they would have to charge us $95.00 roundtrip to go enjoy downtown. The hotel will not allow Uber to come to their property to pick us up but we could Uber there from airport. They try to offer you 3 free nights to attend a 90min presentation which is a 4 hour presentation. We had to give them a credit card to attend the presentation. We did not want to get involved in their Legendary Club so we refused the deal. They went ahead and charged our card for over $5600.00 w/o our authorization. We never wanted to be a part of a so called timeshare. We are now disputing this with our c/c company. The transaction took place w/o sliding the card so it’s in our favor. Last day of our stay was a protest w all their workers. Hotel shut down the entire hotel except the pools for over 12 hours. The armed military was covering the hotel in every direction. Kids were completely scared to death. We couldn’t get coffee, ice cream, gym, spa, or lobby. The managers were lying to all the guest & said it was just a meeting taking place. It’s was over paying workers 3.60/a day and not paying them their tips.

Great vacation! Food was great very clean and friendly staff. Definitely a very secluded property but we didn’t mind.

It was an amazing stay! Staff was amazing and resort was beautiful

The HRHLC is a nice resort but it is still dealing with too many operational issues. For the most part, the front desk staff seemed overwhelmed and/or inexperienced. The restaurants were excellent for an all-inclusive, but again, the service was spotty. We were also disappointed that you can't swim in the ocean, but the pools were a highlight. There are about 10 pools and you can find whatever type of setting you want. Also, pool seating was generally plentiful so it's not the type of place you need to fight for chairs. However, there is a "towel card" system that is quite ridiculous, but I heard that system might be going away. The gym is small and tucked away in the "back" of the resort, which didn't make sense to me considering all the ocean front real estate the hotel has. The nightly shows were decent- nothing that will make you think you are in Vegas but certainly something to do at night for an hour. We originally had been assigned a very unacceptable room- it was dirty and in an inconvenient location. After numerous frustrating conversations with the front desk staff, we were relocated to a much nicer room, however, that whole process ruined my first two days. Thankfully I found a very helpful manager who made sure that the front desk's commitments were honored. The resort is about 25 minutes from downtown Cabo, where you can visit a beach or a great restaurant.

We were there for the grand opening.The waiters,the bartenders, the whole staff were amazing.!! Looking forward to our next stay.

they charge everything in US$ - then they convert at a rate 10% higher than bank rate - if you pay with Amex - you are paying 10% more than you should prices should be in pesos - i thought this was mexican law most rooms have a side view - so you need to be right against balancy to see pool or ocean probably only the upper VIP suites at very high prices would have a decent view from the room also - you CANNOT swim in the ocean - so if this is a requirement then this is not the property for you

everything was great, i just didnt like the pillows of the bed. the service and loveliness of the staff was above expected. Its ok to bring kids, though i think it is more of a couples getaway