"We arrived at the property unaware that there would be a parking fee. Since we had two vehicles, this became an unexpected added cost. The room was acceptable but not as clean as expected. There were stains on the floor under the dining table, a broken lampshade in one bedroom, and a plate left in the oven from a previous guest. I had requested a higher-floor room during check-in, but we were assigned a room next to the pool and beach bar. Loud music continued for hours. I tried calling the front desk several times but received no answer. After a long drive, we chose to stay where we were. The most serious issue occurred later that evening. After locking the top lock before bed, my daughter attempted to take our dog outside and discovered we could not open the door from inside the room. The lock had malfunctioned, and we were trapped inside. This was frightening and caused panic for my family. We called the front desk, and the night clerk responded. He was unable to open the door and returned with additional keys, but the door still would not open. Maintenance was then called and was finally able to open the door, identify the malfunctioning lock, and repair it. While I understand that mechanical failures can happen, being locked inside our room was a significant safety concern. Considering this incident, along with the cleanliness issues, unexpected fees, room location, and difficulty reaching the front desk, I respectfully request compensation for a portion of our stay."