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SureStay by Best Western Charlotte Matthews

3.0 star property
Charlotte hotel with 24-hour fitness

Choose dates to view prices

East Forest is home to The Independence Inn Charlotte/Matthews Hotel, where you can enjoy a free breakfast buffet, dry cleaning services and stay active at the 24-hour gym. With in-room WiFi, luggage storage and multilingual staff on hand you'll feel right at home.

Reviews

7.4 out of 10
Good

Popular amenities

  • Free parking
  • Free WiFi
  • Connecting rooms available
  • Air conditioning
  • Gym

Main amenities (12)

  • Daily housekeeping
  • 24-hour fitness center
  • Business center
  • 24-hour front desk
  • Computer station
  • Front-desk safe
  • ATM/banking services
  • Vending machine
  • Laundry service
  • Self-serve laundry
  • Multilingual staff
  • Luggage storage

Feel at home (6)

  • Children stay free
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
$63 nightly
The total price is $73
Jan 19 - Jan 20
Total with taxes and fees

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Blackout drapes/curtains
Deep soaking bathtub
Designer toiletries
Eco-friendly toiletries
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Blackout drapes/curtains
Deep soaking bathtub
Designer toiletries
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Blackout drapes/curtains
Deep soaking bathtub
Designer toiletries
Eco-friendly toiletries
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Bathtub)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Bathtub)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Blackout drapes/curtains
Deep soaking bathtub
Designer toiletries
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby
Comfort Inn Matthews - Charlotte
  • Pool
  • Free breakfast
  • Free parking
  • Free WiFi
8.2 out of 10, Very Good, 1,095 reviews
$76 nightly
The price is $88
Feb 8 - Feb 9
Total with taxes and fees
Comfort Inn Matthews - Charlotte
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About the neighborhood

Map
2501 Sardis Road N, Charlotte, NC, 28227-7724

What's nearby

  • Cinemark Bistro Charlotte - 3 min drive - 2.4 km
  • McAlpine Creek Greenway - 3 min drive - 3.4 km
  • Spectrum Center - 15 min drive - 18.3 km
  • Charlotte Convention Center - 16 min drive - 19.0 km
  • Bank of America Stadium - 16 min drive - 19.6 km

Getting around

  • Charlotte-Douglas Intl. Airport (CLT) - 28 min drive
  • Concord, NC (USA-Concord Regional) - 33 min drive
  • Charlotte Station - 18 min drive

Restaurants

  • ‪Custom Home Pubs - ‬2 min drive
  • ‪Cook-Out - ‬16 min walk
  • ‪Taco Bell - ‬14 min walk
  • ‪PDQ - ‬15 min walk
  • ‪Krispy Kreme - ‬18 min walk

About this property

SureStay by Best Western Charlotte Matthews

When you stay at SureStay by Best Western Charlotte Matthews, you'll be within a 15-minute drive of Spectrum Center and Bojangles' Coliseum. Guests can enjoy the 24-hour fitness center, and hiking/biking trails, kayaking, and water skiing are nearby. Also, NASCAR Hall of Fame and Charlotte Convention Center are within a short drive. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 93 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is 11 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:00 AM–9:00 AM

Traveling with children

  • Children stay free (see details)

What to do

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Kayaking nearby
  • Water skiing nearby
  • Scooter/moped rentals nearby

Working away

  • Business center
  • Computer station

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
  • 24-hour fitness center
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • 100% renewable energy
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Visual alarms in hallways
  • Handrails in stairways
  • Closed captioned TV
  • Well-lit path to entrance

Room amenities

Be entertained

  • LCD television
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 10.0 per night

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property uses a grey water recycling system.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Best Western Charlotte
Best Western Charlotte Matthews
Best Western Charlotte Matthews Hotel
Best Western Matthews
Best Western Plus Charlotte
Best Western Plus Charlotte/Matthews
Best Western Plus Charlotte/Matthews Charlotte
Best Western Plus Charlotte/Matthews Hotel
Best Western Plus Charlotte/Matthews Hotel Charlotte
Charlotte Best Western
Charlotte/Matthews Hotel
Best Western Plus Charlotte/Matthews Hotel
The Independence Inn Charlotte/Matthews Hotel Hotel
The Independence Inn Charlotte/Matthews Hotel Charlotte
The Independence Inn Charlotte/Matthews Hotel Hotel Charlotte

Frequently asked questions

Are pets allowed at SureStay by Best Western Charlotte Matthews?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at SureStay by Best Western Charlotte Matthews?

Yes, there's free self parking.

What are the check-in and check-out times at SureStay by Best Western Charlotte Matthews?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Express check-out is available.

What is there to do at SureStay by Best Western Charlotte Matthews and nearby?

Have fun with activities like cycling, hiking, and horseback riding, and practice your swing at the nearby golf course. SureStay by Best Western Charlotte Matthews also has a 24-hour fitness center.

Does SureStay by Best Western Charlotte Matthews have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

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Reviews

SureStay by Best Western Charlotte Matthews Reviews

7.4

Good

7.0

Cleanliness

6.6

Amenities

8.2

Staff & service

6.8

Eco-friendliness

6.6

Property conditions & facilities

Popular mentions

Room
Breakfast
Service staff
Bed
Bathroom
Elevator
Toilet
Location
Shower
Booking

Reviews

4/10 Fair

The hotel is under construction but the floor I was staying on was not. It was dirty and smelled of marijuana. Garbage in the hall and carpets throughout were dirty. Staff was nice. Bed was comfortable even though the room was old and needs updating. The breakfast was standard fare, nothing to get excited about. I would say pass on this hotel.
Rebecca, 1-night trip

2/10 Poor

Bed bugs
Porsha, 1-night trip

4/10 Fair

Good location, but it’s a hotel with old rooms, old furniture, and old bathroom.
Debessai, 3-night trip

10/10 Exceptional

Great spot for Boston!

Great location, friendly staff, excellent rooms
Linda, 1-night trip

10/10 Exceptional

Convenient
Quincy, 2-night trip

10/10 Exceptional

Excellent stay!!
Jaime, 3-night trip

8/10 Very good

Had a comfortable stay
Terra, 1-night trip

4/10 Fair

There were not many eggs/meat to eat. No oatmeal or fresh fruit. The elevator would not have passed inspection (especially in our home state)! The bathroom faucets needed maintenance. The bed was comfortable and we slept well.
Debbra, 1-night trip

10/10 Exceptional

This is the best place to stay ☺️
Christopher, 1-night trip

10/10 Exceptional

It was a great place and good food
Christopher, 2-night trip

10/10 Exceptional

Would stay again

Customer service was top notch, great location and comfortable stay
Michelle, 1-night trip

10/10 Exceptional

Highly recommend this property for staying
Alicia D, 1-night trip

10/10 Exceptional

We enjoy our stay and it was nice and really liked that chillies was right next door.
Alexis, 2-night trip

10/10 Exceptional

Staff was friendly and helpful.
Karen, 1-night trip

10/10 Exceptional

Great price, awesome staff at checking in.
Kenneth, 1-night trip

10/10 Exceptional

Check in went very smoothly, staff very nice and friendly
Keshon, 1-night trip

10/10 Exceptional

Very clean, friendly and close to everything
Alphonzo, 2-night trip

10/10 Exceptional

IT has great food also and the people who work there are very nice and helpful when you ask for something
Christopher, 2-night trip

10/10 Exceptional

It was very nice as well as the workers I love staying there
Ella, 1-night trip

6/10 Good

Good stay

It was a good stay.
Jenna, 1-night trip

2/10 Poor

First the building was being renovated. They had all the old beds and trash thrown in the back of the building on the floor. The Spanish staff that work there asked me every day that they saw me if I was a guest there mind you they didn’t ask any other guest.
Marcelino, 2-night trip

8/10 Very good

The staff was welcoming and friendly.
mafatta, 2-night trip

10/10 Exceptional

I love this hotel
Quan, 1-night trip

10/10 Exceptional

Very friendly service and great breakfast
haleigh, 1-night trip

2/10 Poor

DO NOT STAY HERE

A/C did not work , very dirty carpets, smells like weed EVERYWHERE!
Jesus Ernesto, 2-night trip