Quality Inn Port Arthur – Nederland

I'm always so anxious about booking hotels and I did read mix reviews so I was a little skeptical about this hotel but overall I liked the service. Checking in was easy. Maybe 10mins in I get a call front desk asking if I liked the room. Which I did. No issues at all. And loved the fact it was close to a bunch of stores. I was delighted with the small fridge since you can't do much with mini fridges. Will stay here again :)

It was a very clean room and great customer service. A storm came in though and blew out the electricity and water came into to the room from outside and also from the ceiling above. This was anything beyond their control but Im hoping to get a partial refund. We were without electricity for the second night on into the day when we left

This place is complete dump. Place smells or cigarette smoke and filth. I contacted hotels.com for help. The guy said I'll get back to you in 10 minutes. I'm still waiting 3 weeks later. I did not stay in this room,and forfeit the $88.00. Carpet was torn and filthy the chair was a mess and the bed I hated to thing about it.

My stay at this hotel was more than I expected for the price.The hotel was nice and clean, the staff were all friendly..The Continental breakfast wasn't so great but everything else was appropriate.

My 1st reason for booking the particular room in this hotel was to get a king bed and a sofa bed so we wouldn't have to sit on the bed all the time. That part was perfect. The 2nd reason was for the kitchenette - not so much. It had a nice fridge, a mw, and a 2 burner cooktop. There was nothing else. Not a single pot, nor plate, nor fork, which left it unusable. There was not even a table or chair or desk in the room. After a hard day sightseeing we frequently prefer to grab food and eat in but were not able to do it here. Stayed two nights. 1st morning we got up to make coffee. We had been provided two single serving regular coffee pkgs and two 4 serving decaf pkgs. WE managed with the 2 servings but the 2nd morning it had not been replenished so we had to get dressed and go to the breakfast room for our coffee. On the first day the room had just been cleaned when we checked in and maid service was still in the area working on other rooms. The smell of bleach in the room and hallways was overpowering however, it either got better or we got "nose-blind" to it. The bed was very comfortable and the room was very clean - and disinfected. It was a nice size. Not as all cramped.

Not my favorite in Port Arthur.

Surprised I hadn’t stayed here before. Very good value for the money. Staff was very friendly. Will stay again.

Good

Everything about this room was great, bed, air real cool, large room, good location.