Homewood Suites by Hilton Baton Rouge

The hotel is a nice place, however the professionalism and business ethics of front desk staff were not to standards. Upon check-in my card was charged an extra $50 for incidentals, but not once was I tolf about a smoking policy. Before checking out, i made sure no trash was left around or damages to anything. Yet I get another $50 charge to my card, without being notified, or given to opportunity to dispute or given any proof for being charged. Just common courtesy to notify a customer with any complaints/concerns, instead of just taking my money. Will never stay there or refer any more of my family/friends!!!

I had a two room suite that I shared with a female business associate. They NEVER cleaned her room or brought in new towels or made up her bed. There were roaches in both rooms. I slept with the light on and had to make sure all food was closed up. There were not enough hand trucks to use to take up luggage and guests were not required to bring back the few on hand after use. Physical condition is good do not get a room near elevators. They boom and bang a lot. We were very impressed until we saw the roaches and the domestic worker with a terrible attitude who refused to clean our room. Most of the workers were very nice especially Cornelius.

A/C leaked water in room. Stopper broken in sink. Offered beer, wine and coffee in the evening...all beer taps were broken and coffee was cold from the morning. No one checks to make sure things work, staff is reactive not proactive

We appreciated that our room was ready much earlier than we expected thereby giving us a chance to recuperate from a lengthy drive in torrential rain. We appreciate the cleanliness of our room and the friendliness of the staff---ALL of them. We were sad to see the furniture deteriorating and not being replaced or reupholstered. Traffic in the area is rough to put it mildly so glad to know you are located near a stop light.

The breakfast was amazing