Overall, I had a pleasant experience. The resort was loaded with the natural beauty of God's creation, and overall, was clean and tidy.
I also thought the dining options were outstanding, and the staff members were kind and very willing to help with any requests.
The reason why I did not give 5 stars was due to an unpleasant odor in the room (2721) that I stayed in. I was told that this was an upgrade, but I do not understand how we were upgraded to a room with an unpleasant odor.
That needs to be addressed and resolved.
We mentioned the odor to the staff and they did respond by bringing a filter type machine. It helped, and I appreciate that. But I think the root of the issue should be addressed and resolved.
In addition, Villa 27 was near what seemed to be the water treatment area and therefore, even outside of our room there were times when there was an unpleasant odor. However, I do not think the odor from inside the room was because of the smell from outside.
Outstanding staff, great location, clean and tidy throughout the resort. Excellent food. Wish we did not have the issue with that unpleasant odor in the room.
- Michael