GOOD: The House matched the pictures. It was clean and in a safe neighborhood. Plenty of room for my family.
BAD: The hot tub shown in the listing required an upcharge for heating, which I didn't know until after making the reservation. I paid the upcharge and was still told it wasn't available for our one-night stay.
The door code I got in an email the morning of check-in didn't work. I agonized for 20 minutes while waiting for a response from the renter, wondering if I had been scammed. Eventually, I got entry after the homeowner responded, which I'm grateful for as Expedia chat was no help.