Hilton Surfers Paradise Hotel and Residences

Obviously restarting after Covid19 crisis is not easy but it is not a reason for being not 100% clean and having an average service ( room service). we are not talking of the choice , understand that it is restarting but even if you have only a few items to propose , you can value them

Quick easy check in. Lovely service. Room was neat and tidy. COVID restrictions meant a lot of extra touches were removed from the room. A note on booking advising of what was different/unavailable due to covid would have been helpful. Sadly no incredible buffet Hilton is my favourite for, just a simple but tasty A La Carte menu. Breakfast service was very slow we had to go to reception and extend check out because it was taking so long. But the service otherwise was professional and friendly. A fair bit of construction/renovation work was going on but it wasn’t noisy. Just ugly to look at. As usual incredibly comfortable bed and bedding and lovely modern spacious bathroom.

Would have being good to know there no buffet breakfast before we paid $120 for a 10 item menu .I wiped the room down with Glen 20 the cloth was dirty as after the wipe down . Suspicious stains on carpet and stains on couch

Great service, room beautifully refurbished, very clean, cool, great views, we had a great stay😁

The room was damp with a weird smell. Staff were lovley in the hotel though.

The room was a nice size, however the mini bar was empty even though signage in the room said to enjoy the mini bar. The room also had a very distinct and distasteful odour which even after they attempted to deodorise it the smell persisted.

Stayed there before and was great this time got a horrible dirty room, tv was tiny and all the way on the other wall. Decided we would leave and Hilton wouldn’t even consider any type of re fund or change of room. Payed 3 full Nights and only stayed one

Our room, 708, has blood stains on the carpet, cotton, and ceiling in the bathroom, and we asked to clean/replace them properly as much as they could several times including the spider webs at the top corners but never worked done at all. We were disappointed for cleaning condition, but other than that it was fine.

Staff need some training.