Eurostars Gran Vía Hotel

The room is big and comfortable, clean and the bathroom is very big and beautiful. Hotel location is good and convenient, front desk staff are very helpful, especially the staff called Antonio help us a lot, he introduced a lot of good restaurant to us, very good services.

Pilar at the Reception was amazing and went out of her way to ensure that we took in the sights and sounds of the city with ease. The hotel ensured that the car was parked and retrieved from the nearby parkomat and also helped load and unload the luggage and ensure that we were not put to any trouble. Very friendly and effective. The breakfast on the other hand was sub par and poorly stocked and badly manned when compared to other Eurostar Hotels.

Comfortable hotel. Needs a refresh though. The shower did not work properly. Otherwise great stay. Ms. Pilar at the reception desk is a delight to deal with!!

Pros: good breakfast, most staff (introduced the whole city points to me upon check-in) are friendly and helpful, very good location of hotel Cons: air-con of room 111 is not working, we called front desk, told to come in 5 mins to check. Waited and went down to the front desk after 5 mins, saw the guy standing in front of the computer and told me to wait in the room ( the room has no ventilation). I then waited in the room and he finally came, said need to re-start the air-con of the whole first floor. Asked me to wait for another 5 mins. The air-con was still not working and I requested to change room. No view for room 111 and the new room we were allocated. No box tissue provided. Bathroom in strange compartments. Doors and walls are not sound-proof. U can hear talkings from the corridor and the door closing sound of neighboring rooms on the bed.

The staff was so helpful letting us know about the area. Clean hotel, great location near the sites. Front desk staff was helpful and pleasant whenever we would interact with them. Rooftop bar was a great place to relax after a long day of sightseeing.