Verified review
2/10 Poor
Jul 9, 2026
Got there with 3 hot and tired children (long car journey) and my 70 year old mum only to find theyd cancelled our booking. I received no communication of this. My booking and payment had been confirmed. I even received an email the next morning to see how our stay was going and another asking us to rate our stay. We booked through hotels.com and still trying to get to the bottom of what happened. We ended up in a quadruple room in the Travel lodge (at our own expense) this was not the family stay we were.looking forward to and was very stressful as many hotels fully booked
Michelle
Michelle, 2-night trip















