Andaz Ottawa Byward Market - a concept by Hyatt

I came for one night with my baby and had called in advance asking if they have cribs and they said yes. I called again a few days before to make sure, I said if there won’t be any available I’ll bring a pack n play, the clerk assured me I needn’t. We checked in at 4pm where I once again reminded them about the crib, they said “it will be right up!” Around 6pm, my son was getting ready for bed, still no crib. I called the front desk and she said “it will be there right away!” Another 45 minutes passes, half an hour past my baby’s bedtime and I call again to inquire. “It’s coming!”. By this time my son’s schedule is off and is falling asleep in the bed. I called back 20 minutes later saying never mind, I’ll just have him sleep in the bed with me, unsafely because it’s too late and you can’t just wake a sleeping baby to set up a crib. Then the door knocks and they had brought me a pack n play from the hotel across the street. I whispered never mind, my son is asleep. Then the incredibly loud phone rings, wakes my son, and it’s the manager offering me free breakfast. Wow. Just wow. I’m beyond disappointed. My baby and I both had the worst sleep ever, waking every half hour or so. You call yourself family-friendly? It’s complete lies. The unprofessionalism of the staff also blew me away, promising a crib will be available when I could’ve/should’ve brought my own. Awful.

Hotel is new and we had a superb view of the parliament.. Location is perfect since it is near bar and restaurants and a mall. Staff were very accommodating.. we arrived early but we still got our room

The staff were fab. The place was very tasteful. Food great.

Very clean and almost brand new hotel with super friendly staff, located right at my beloved Byward Market!