See all properties

Haven Riviera Cancun - All Inclusive - Adults Only

4.5 star property
Adults-only beachfront property with spa, near Moon Palace Golf Club

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Haven Riviera Cancun - All Inclusive - Adults Only

Front of property
Lobby
4 outdoor pools, free cabanas, pool umbrellas
4 outdoor pools, free cabanas, pool umbrellas
View from room
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Connecting rooms available
  • Bar
  • Electric vehicle charging point
  • Free breakfast
  • Spa
Main amenities
  • Daily housekeeping
  • On the beach
  • 7 restaurants and 3 poolside bars
  • 8 bars/lounges and 3 swim-up bars
  • Full-service spa
  • 4 outdoor pools
  • Nightclub
  • 24-hour fitness center
  • Outdoor tennis court
  • Free beach cabanas
  • Beach sun loungers
  • Spa tub
Feel at home
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
  • Television
  • Garden
  • Terrace

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Junior Suite, 1 King Bed, Balcony, Partial Ocean View

Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

9.4 out of 10
Exceptional
(289 reviews)

Highlights

Furnished balcony or patio
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Pillowtop bed
  • 678 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club Ocean View 2 Queen Beds Junior Suite

Serenity Club Ocean View 2 Queen Beds Junior Suite | Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club Ocean View 2 Queen Beds Junior Suite

7.6 out of 10
Good
(7 reviews)

Highlights

Furnished balcony or patio
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Pillowtop bed
  • 735 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Serenity Club Swim Out Partial Ocean View King Bed Junior Suite

Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club Swim Out Partial Ocean View King Bed Junior Suite

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Pillowtop bed
Separate bedroom
  • 735 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club, One Bedroom, Master Suite, Ocean Front

Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club, One Bedroom, Master Suite, Ocean Front

10.0 out of 10
Exceptional
(13 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Private outdoor spa tub
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
  • 1249 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club, Romance Junior Suite, Swim Out, Ocean Front

Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club, Romance Junior Suite, Swim Out, Ocean Front

9.4 out of 10
Exceptional
(34 reviews)

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
  • 603 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club Partial Ocean View 2 Queen Beds Junior Suite

Serenity Club Partial Ocean View 2 Queen Beds Junior Suite | Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club Partial Ocean View 2 Queen Beds Junior Suite

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Furnished balcony or patio
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Pillowtop bed
  • 735 sq ft
  • Partial sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite (Serenity Club Ocean Front)

Presidential Suite (Serenity Club Ocean Front) | Premium bedding, pillowtop beds, free minibar, in-room safe

Presidential Suite (Serenity Club Ocean Front)

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private outdoor spa tub
Air conditioning
Connecting rooms available
Club Lounge
Kitchen
  • 2454 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club, Two Bedroom, Master Suite, Ocean Front

Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club, Two Bedroom, Master Suite, Ocean Front

8.8 out of 10
Excellent
(3 reviews)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private outdoor spa tub
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
  • 1808 sq ft
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Pure Wellness Junior Suite Partial Ocean View

Pure Wellness Junior Suite Partial Ocean View | Premium bedding, pillowtop beds, free minibar, in-room safe

Pure Wellness Junior Suite Partial Ocean View

10.0 out of 10
Exceptional
(9 reviews)

Highlights

Furnished balcony or patio
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Pillowtop bed
  • 678 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club Swim Out Partial Ocean View 2 Queen Beds Junior Suite

Serenity Club Swim Out Partial Ocean View 2 Queen Beds Junior Suite | Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club Swim Out Partial Ocean View 2 Queen Beds Junior Suite

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Pillowtop bed
Separate bedroom
  • 735 sq ft
  • Partial sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite Garden View

9.2 out of 10
Wonderful
(34 reviews)

Highlights

Furnished balcony or patio
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Ceiling fan
  • 603 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Romance Junior Suite Swim-Out Partial Ocean View

Premium bedding, pillowtop beds, free minibar, in-room safe

Romance Junior Suite Swim-Out Partial Ocean View

9.6 out of 10
Exceptional
(52 reviews)

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Pillowtop bed
  • 678 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club Partial Ocean View King Bed Junior Suite

Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club Partial Ocean View King Bed Junior Suite

9.6 out of 10
Exceptional
(10 reviews)

Highlights

Furnished balcony or patio
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Pillowtop bed
  • 747 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Garden View (Swim out)

Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite, 1 King Bed, Garden View (Swim out)

9.8 out of 10
Exceptional
(24 reviews)

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Pillowtop bed
  • 603 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Romance Junior Suite Partial Ocean View

Premium bedding, pillowtop beds, free minibar, in-room safe

Romance Junior Suite Partial Ocean View

9.6 out of 10
Exceptional
(32 reviews)

Highlights

Furnished balcony or patio
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Pillowtop bed
  • 678 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club Junior Suite Ocean Front

Serenity Club Junior Suite Ocean Front | Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club Junior Suite Ocean Front

9.6 out of 10
Exceptional
(64 reviews)

Highlights

Furnished balcony or patio
Private outdoor spa tub
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
  • 603 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Swim-Out Partial Ocean View

Junior Suite Swim-Out Partial Ocean View | Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite Swim-Out Partial Ocean View

9.6 out of 10
Exceptional
(54 reviews)

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Pillowtop bed
  • 678 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club Romance Jr Suite Ocean Front

Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club Romance Jr Suite Ocean Front

9.6 out of 10
Exceptional
(15 reviews)

Highlights

Furnished balcony or patio
Private outdoor spa tub
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
  • 603 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Serentiy Club Junior Suite Swim Out Ocean Front

Premium bedding, pillowtop beds, free minibar, in-room safe

Serentiy Club Junior Suite Swim Out Ocean Front

9.8 out of 10
Exceptional
(23 reviews)

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
  • 603 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club Ocean View King Bed Junior Suite

Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club Ocean View King Bed Junior Suite

9.6 out of 10
Exceptional
(17 reviews)

Highlights

Furnished balcony or patio
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Pillowtop bed
  • 735 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Private beach nearby, free beach shuttle, beach bar

Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive

Pool
Free breakfast
Spa
Pet friendly
8.6 out of 10, Excellent, (829)
The price is $592
includes taxes & fees
$592 per night
Feb 12 - Feb 13
Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive
Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Ctra. Federal 307, Chetumal - Pto, Juarez, KM 335, Puerto Morelos, Cancun, QROO, 77569

What's nearby

  • Xoximilco - 10 min drive
  • Moon Palace Golf Club - 12 min drive
  • Ventura Park Cancun - 16 min drive
  • Riviera Cancun Golf Resort - 22 min drive
  • Delfines Beach - 23 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 16 min drive
  • Tulum Intl. Airport (TQO) - 136 min drive

Restaurants

  • ‪Lobby Bar - ‬14 min drive
  • ‪Grand Lobby Bar - ‬13 min drive
  • ‪Grand Central Buffet - ‬14 min drive
  • ‪Momo teppanyaki Resturant - ‬15 min drive
  • ‪The Grill - ‬15 min drive

About this property

Haven Riviera Cancun - All Inclusive - Adults Only

At Haven Riviera Cancun - All Inclusive - Adults Only, you can spend time at the beach enjoying free cabanas, beach massages, and yoga, plus you'll be within a 15-minute drive of Moon Palace Golf Club. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. Tahani, one of 7 restaurants, serves local and international cuisine and is open for breakfast. Other highlights at this luxurious property include 3 poolside bars, a nightclub, and a beach bar. Fellow travelers say great things about the pool and helpful staff.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Tennis

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, French, German, Portuguese, Spanish

At a glance

DONE

Hotel size

    • 435 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite valet parking
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site
    • Onsite garage
DONE

Other information

    • Designated smoking areas (fines apply)
    • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 7 restaurants
  • 8 bars/lounges
  • 3 poolside bars
  • 3 swim-up bars
  • Beach bar
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

What to do

  • On the beach
  • Tennis lessons
  • Beach yoga
  • Fitness classes
  • Pilates classes
  • Beach volleyball
  • Table tennis
  • Ecotours nearby
  • Horse riding nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Ziplining nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference center (20000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free pool cabanas
  • Beach sun loungers
  • Golf cart on site
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Built in 2018
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • 24-hour fitness center
  • Adjacent to a golf course
  • 4 outdoor pools
  • Full-service spa
  • Nightclub
  • Spa tub
  • Outdoor tennis court
  • 24-hour pool access
  • Massage/treatment rooms
  • At least 80% of food locally-sourced
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local culture & ecosystem education
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Closed captioned TV
  • Grab bar near toilet
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • IPod docking station
  • 50-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Recycling
  • Water-efficient showers only
  • Local maps
  • Restaurant dining guide

Special features

Spa

The onsite spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Tahani - Overlooking the pool and garden, this theme restaurant specializes in local and international cuisine and serves breakfast only.
Agua Bendita - Overlooking the garden, this theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Olios - Overlooking the ocean and pool, this theme restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Vora Mar - Overlooking the ocean, this theme restaurant specializes in seafood and serves lunch and dinner. Open daily.
Satsu - This theme restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Preferred Hotels & Resorts.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool open 24-hours
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.

Also known as

Haven Riviera Cancun Resort SPA All Inclusive Adults Only
Haven Riviera Cancun Resort SPA All Inclusive Adults Only
Haven Riviera Cancun Resort All Inclusive Adults Puerto Morelos
Haven Riviera Cancun Resort All Inclusive Adults
Haven Riviera Cancun All Inclusive Adults Puerto Morelos
Haven Riviera Cancun All Inclusive Adults
Haven Riviera Cancun Inclusive
Haven Riviera Cancun All Inclusive Adults Only
Haven Riviera Cancun - All Inclusive - Adults Only Cancun
Haven Riviera Cancun Resort SPA All Inclusive Adults Only
Haven Riviera Cancun All Inclusive All Inclusive Adults Only

Frequently asked questions

Does Haven Riviera Cancun - All Inclusive - Adults Only offer free cancellation for a full refund?
Yes, Haven Riviera Cancun - All Inclusive - Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Haven Riviera Cancun - All Inclusive - Adults Only?
Yes, there are 4 outdoor pools. Guests have 24-hour pool access.
Are pets allowed at Haven Riviera Cancun - All Inclusive - Adults Only?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Haven Riviera Cancun - All Inclusive - Adults Only?
Yes, there's free self and valet parking. Electric vehicle charging is available.
What are the check-in and check-out times at Haven Riviera Cancun - All Inclusive - Adults Only?
Check-in start time: 3:00 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability).
Is there an onsite casino at Haven Riviera Cancun - All Inclusive - Adults Only?
No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (25-min drive) and Dubai Palace Casino (25-min drive) are both nearby.
What is there to do at Haven Riviera Cancun - All Inclusive - Adults Only and nearby?
Have fun with onsite activities like volleyball and beach yoga, and practice your swing on the tennis courts. Additional recreation onsite includes fitness classes, Pilates, and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 4 outdoor swimming pools. Haven Riviera Cancun - All Inclusive - Adults Only also has 3 swim-up bars, 3 poolside bars, and a nightclub, as well as a 24-hour fitness center and a garden.
Are there restaurants at or near Haven Riviera Cancun - All Inclusive - Adults Only?
Yes, there are 7 onsite restaurants, featuring local and international cuisine and garden views.
Does Haven Riviera Cancun - All Inclusive - Adults Only have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Haven Riviera Cancun - All Inclusive - Adults Only like?
Haven Riviera Cancun - All Inclusive - Adults Only is located a short 1-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Travelers say that the property is in a great location.

Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Good

Great staff…
It’s a nice place but nothing too exciting about it. It’s clean and comfortable, the food is decent and the service is good but nothing that would make me want to go back.
Seth, 5-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent stay
We enjoyed our anniversary at Haven, the staff was super friendly and attentive! We had special moments from various members of the staff through our our stay. The views were amazing and loved being there.
Marc, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Daniel, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great experience. Activities were fun. Sand was soft by the resort. Lots of fun in the sun. Wish it was more friendly to recycle plastic bottles. The air conditioning didn't seem to turn the temperature up so we just ended up turning it off and still being comfortable.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

7-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Wonderful
What a beautiful place. The service is wonderful from check in to any of the service help. The choices for meals are great. We would highly recommend The Haven to any adults traveling and looking for an all inclusive vacation
Kimberly, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Yeri, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing and relaxing vacation
We had an amazing and relaxing stay at Haven. The food was delicious and service was excellent. We felt well attended. The resort is absolutely beautiful and we would love to stay here again.
Jennifer, 5-night trip
Verified Hotels.com guest review

6/10 Good

We recently held our wedding at this beautiful resort in Cancun, and while the venue itself is stunning with gorgeous views, our experience with the wedding department was a significant disappointment. Leading up to our wedding, we had our coordinator changed three times, with the final change occurring just ten days before the big day. While we tried to remain positive, the situation only worsened. On our wedding day, we learned that our assigned coordinator had taken the day off, and the events manager stepped in. Unfortunately, she was largely absent and didn’t follow the detailed plan we had spent over a year creating. The groom and I ended up managing everything ourselves, which added unnecessary stress to what should have been a joyful day. To make matters worse, after the wedding, we discovered that over $300 worth of our decor was either stolen or carelessly thrown away, and what we did receive back was damaged. Despite numerous emails to the resort about these issues, we have not received any response. While I highly recommend the resort itself for a vacation, I cannot recommend booking your wedding here unless you want to take on all the planning yourself. The wedding coordinators, particularly Karla and Julia, did not fulfill their responsibilities, and only one staff member, Lizandro, provided any real assistance. It’s clear that improvements are needed in their wedding department to ensure that couples can truly enjoy their special day without added stress.
Taelor, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great honeymoon in Haven for half off
We got a really good deal on this hotel, but don’t know if it would be worth the full price. The hotel is run down in areas, looks like it could be due to weather damage, and smells very damp, with mould on a lot of the outdoor furniture. The restaraunts were fine, but again if I was paying full price I would have been much more disappointed. We had a great time at the resort for what we paid, the staff were so great and there was always something to do. Vora Mar was our favourite, Olios was the least favourite. The buffet was great for breakfast and okay for lunch. I’d love to try more of the Mexican dishes but unfortunately cannot eat meat or cheese which was on most of them. We also paid extra for the tequila, mezcal and chocolate tasting that was absolutely fantastic. Other highlights include the breakfast servers that was always so happy, the mixology bartenders, cocktails at the lobby bar and Pepe at the pool activities!
6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing Resort, Great Staff
Our 3rd visit to Haven. And still amazing. What makes it special are the people. You can see they truly like their jobs and care about the customer experience. A BIG shout out to Nacho (a primary reason we return and truly the face of the Haven Brand, Ernesto who was our Serenity Pool dude every day (and make sure we were well taken care of). Erik at the Serenity Pool Bar, Luis at the Steakhouse, Adian (who floated between Moon and the hotel main bar - and gave us amazing shots). Thank you for another outstanding stay and we will return again in April!
melissa, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amandeep, 3-night trip
Verified Expedia guest review

10/10 Exceptional

It is an awesome getaway with 5 Star service and food!
Leonel, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Service and attention of all staff was phenomenal.
Pedro, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Holiday
Great place and food
Stevie, 7-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Good
John, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Excellent service
Martha, 3-night romance trip
Verified Expedia guest review

8/10 Very Good

Pool was amazing opened 24 hrs great music w/ DJ during the day had other pools if you wanted it quieter. Restaurants were good you did have to make reservations as soon as you got there. Even though alot of the tables were empty they would not let you reserve saying they were at max capacity , only down side to the resort. Room service available but by the time they get it to your room food is cold so wouldnt recommend room service. Burgers, hotdogs and tacos were served poolside from 1-4 those were great too. Drinks were very good. Checking in and out was great. We were Serenity Club so not sure what its like if you dont spend that extra money. But Serenity club did have a lot of perks i think was worth it just having your personal concierge. Carlos was ours and he was great. He checked on us everyday pretty much and took care of anything we needed. Location out of the way. Taxi charged our friends $100 from airport to hotel. It cost us as a group of 6 $180 for a taxi to take us to the market sq and back. If you dont plan on going anywhere its great. Nightlife and shows were great. No reason really to leave. Rooms were very nice bed very comfortable. We had an amazing view of the ocean. Beach was nice lots of areas to sit and relax. Plenty of chairs around all the pools. They had plenty of canopies too. They had 3 canopies you could actually rent but too expensive never saw them rented out at all during our whole stay. Our housekeeper Lorena was amazing. Turn down serv
Daniel, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

My only gripe is no iron or ironing board. They provide a steamer but no dedicated area to use it. Everything else is great.
George C., 4-night trip
Verified Expedia guest review

8/10 Very Good

Michelle, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Friendly and attentive staff made it an awesome experience. The options were endless for the perfect vacation.
Patricia, 4-night family trip
Verified Expedia guest review

6/10 Good

The staff were great and attentive but overall it was an underwhelming experience especially for the price. Food was ok, drinks were ok, entertainment was ok. Room service food was not good. The website to use to book reservations was horrible and caused issues where we couldn’t seat everyone in our party. I would not return or recommend but still had a relaxing time.
Caitlyn, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

If I could rate anything with 1,000 stars, it would be this place. When we checked in, Angel immediately made us feel welcome and like actual royalty. We were given complimentary upgrades to our rooms and late check out. We hit the pool right away, which was stunning. The pools are both heated, have swim-up-bars, snacks and beautiful views of the ocean. When we went to the buffet for dinner, our server was Brenda. I cannot begin to tell you how much that wonderful lady made us feel at home and like we’d been friends for years. She was so welcoming, giving us advice on what to do, where to go and what to eat. She’s like everyone’s super fun auntie. We were so excited when we got to Satsu a few days later and she was our server again. Anytime she saw us, she’d wave, give us a big hug and blow kisses at us. Alan was taking care of us at the main pool. He is so full of energy and excitement, you can tell how much he truly loves his job. Manuel at Olios looked after us on our last night. He was so careful in his explanations and recommendations, which we really appreciated. He also gave us a Spanish lesson while we were at the table and we had a ton of fun with him. The beach is beautiful and we appreciated that the towels by the pool/ocean were self-service, not like other resorts we’d visited. There was absolutely nothing negative we could say about our stay at Haven and we’d love love LOVE to be back ASAP.
Amy Jayne, 7-night trip with friends
Verified Expedia guest review

10/10 Exceptional

I really enjoyed this resort. The views and the scenery were amazing. The safe were very kind and hospitable.
Abigail, 4-night trip
Verified Expedia guest review

General property information

Travelers Say
"The service was excellent and the room, beach, and the swimming pool were awesome."
Reasons to Book
Outdoor Pool & Onsite Restaurant/Bar
Check-In Time
3:00 PM
Check-Out Time
11:00 AM