City Express Plus Cancún Aeropuerto Riviera

Just a quick stay overnight at the hotel, but Conrad the food service supervisor made to stay exceptional for us.

Although clean and new I found this hotel very disappointing. It is in the middle of nowhere. Nowhere nearby are restaurants or shops so you are just stuck there. It would not be so bad but the restaurant was pathetic. Worst menu I have ever seen. Restaurant staff do not speak English. Food was extremely basic, disgusting, barley edible. The place was very sterile and unwelcoming. I was asked to leave my passport at reception in exchange for a towel for the pool?? Pool water was so hot I could not even get in to swim. The toilet in our room did not flush. The view from our window was a building site. I booked this hotel to be near the airport and they advertised free shuttle service. I tried to contact hotel via e-mail to book shuttle, but no direct e-mail. You can only call them, so I called from the airport but told you need to book shuttle 24 hours in advance. It cost US$40 to go there from the airport I taxi for a 10 min drive. There was only one good thing about our room - there were USB ports to charge up your tech devices. I would never stay here again and do not recommend. If you must use this hotel make sure you pre book shuttle service.

I needed a place for an unplanned stoppover and booked this hotel last minute. It was absolutely perfect! The hotel is only 10mins from the airport and they offer a free airport shuttle service which is saves all the hassle of haggling with the extortionate airport taxi drivers and then still get an unreasonable price. The hotel is brand new so all the rooms and facilities are in modern and in excellent condition! I didn’t have chance to go but the pool looked lovely and inviting! The bed was super comfortable! They have 24hr room service which is great as there are no restaurants within walking distance of the hotel. It's so new that certain areas in the grounds are still under construction but as I was there just for a layover, it didn’t bother me at all but it might be an issue if you’re spending a few days there... I would stay here if I was in Cancún too! This place offers more than the beach hotels and for a better price! I would go to a different part of the peninsula than Cancún for a beach holiday, probably Playa del Carmen.

The City Express Plus Cancun Aeropuerto is a nice option for a stay near the airport. My friends and I arrived to Cancun at 1:30am and wanted to stay close to the airport before taking a shuttle to Tulum the next morning. This hotel was perfect for that. Clean, new, great service, nice breakfast. The hotel is in a rather desolate area, but there is new construction going up around it and I think it'll be surrounded by other businesses soon. I would definitely recommend this hotel for a quick stay near the airport.

It's a very pretty and nice new hotel, it's a great location for the airport and Cancun. there is a good breakfast and nice staff.the day we left there was no hot water i think because of construction on the building next door. the pool area is very nice.