City Express Plus Cancún Aeropuerto Riviera

Hotel new and very clean. Staff was extremely friendly and accommodating. Everything is at least 20 minutes away so will need a car or a taxi each trip. Restaurant in hotel has a basic selection of good food. An outlet mall is just now under groundbreaking construction next to motel.

Let's be real - this is a cheap-is (compared to the resorts) hotel closest to the Cancun airport. It is a modern type hotel surrounded by dirt off the freeway, only accessible by car. You must book the airport shuttle in advance. When we were arriving, the phone at the hotel did not work, so we couldn't book the shuttle despite trying for 24 hours. We negotiated, but still paid $25 american for a taxi to the hotel, an 8 minute drive from the airport. We stayed one night due to a 5:00 am flight - the hotel got our shuttle back to the airport arranged for free and worked smoothly. The room service food was not great, but cheap for room service. The amenities were fine.

Full marks for the staff! They try to make up for what's lacking in the hotel. Honestly, The hotel is in the middle of nowhere and they can certainly do with some improvement with the food quality. But everything else is great. New clean hotel rooms, comfortable beds, good wifi, free breakfast, free airport shuttle. Good deal for those who wanna crash somewhere near the airport!!

Just a quick stay overnight at the hotel, but Conrad the food service supervisor made to stay exceptional for us.

Although clean and new I found this hotel very disappointing. It is in the middle of nowhere. Nowhere nearby are restaurants or shops so you are just stuck there. It would not be so bad but the restaurant was pathetic. Worst menu I have ever seen. Restaurant staff do not speak English. Food was extremely basic, disgusting, barley edible. The place was very sterile and unwelcoming. I was asked to leave my passport at reception in exchange for a towel for the pool?? Pool water was so hot I could not even get in to swim. The toilet in our room did not flush. The view from our window was a building site. I booked this hotel to be near the airport and they advertised free shuttle service. I tried to contact hotel via e-mail to book shuttle, but no direct e-mail. You can only call them, so I called from the airport but told you need to book shuttle 24 hours in advance. It cost US$40 to go there from the airport I taxi for a 10 min drive. There was only one good thing about our room - there were USB ports to charge up your tech devices. I would never stay here again and do not recommend. If you must use this hotel make sure you pre book shuttle service.