City Express Plus Cancún Aeropuerto Riviera

The room was freezing. The thermostat was not accurate. The girl said she would try to find new room but didn’t help us. I then went and complained again and finally got another room

We booked the hotel at 9 pm at the airport. They showed 24 hour airport shuttle to and from airport. When we called to be picked up after making the reservation, they told us that there was no transportation at that time! We had to pay $40 for a 10 minute ride to the hotel. Staff extremely rude, especially Wendy and sarcastic. Keep away from this hotel.

omg terrible. It's new, but in a bad way. It smells like construction. AC is so weird that it makes you cough, but if you turn it off it suffocates with too much humidity and the smell of construction. Service downstairs in so called restaurant, that looks like hospital's depressing room, i was waiting for the burger for more then an hour. The waiter was overly nice, spookily, fake fake, I was the only one in the whole place. Left him a generous tip, next time i dined, i couldn't get any drink, left no tip, he refused to look at me, or talk. The personal has so little english that i was taken from one person to another with conflicting messages, omg -never again.

I stayed for one night, stopover to catch a flight next morning. i choose this hotel because it offers shuttle service to the airport that it’s 5 min away, but when I arrived to the airport and call the hotel to get the shuttle service they told me I had to pro book the service 24 hrs before, which it doesn’t day anywhere in the reservation confirmation so I had to pay a $30 USD taxi from the airport to the hotel. So I felt deeply disappointed to choose this hotel.

Interesting and modern new hotel has a resort feel very near the airport, The bathroom smelled a bit (considering it is only a few weeks old) when water from the shower door ran toward the toilet. Knowing when the pool and bar closed (9 pm) instead of just saying “it is open now” (at 8:30) would have been helpful.