The Piccadilly London West End

The size of the room was quite small and cramped. The room on our previous was bigger!

Amazing. Fantastic service. Noting was too much!

Great location. Very nice stuff. Comfortable rooms. Good breakfast

Very nice hotel. Clean and updated. Staff is very helpful.

Excellent location. Welcoming staff.

My first visit to London was perfect and quite a bit thanks to the hotel - First of all - THE location was perfect. Accessible everywhere. We didn't even use the train once. We got everywhere on foot and enjoyed the walk The amazing staff who always tried to give the best service. The room is clean and accompanied with all the necessary accessories. The spa and gym were fully equipped and inviting We did not eat breakfast at the hotel but took advantage of the hotel location and every morning we ate at another cafe in the area. Highly recommend the hotel. Surely I'll be back there soon.

I had accidentally booked the wrong night for my stay paid £300 for one night. And I turned up for my booking and they did not offer me any help what so ever. It was a last minute extremely late night booking after a huge day of hair shows so I had accidentally booked wrong day and threw there hands in the air and said they couldn’t help.

Only issue was with the room cleaning service - they do it by 16:00 if you want your room prepared earlier you need to advise reception.

The staff was very warm and welcoming. hey offered us a glass of prosecco wine or water upon arrival. We were upgraded to a club room since a regular room which we booked was not ready at the time we were supposed to be able to get in. The room we were in was about the size I would expect in London which was ample size for 2 people. The beds were REALLY comfortable. The only change I would make is, in our shower, there was no soap shelf so you had to put your soap, razor and shampoo on the ground so it was a bit frustrating having to reach down to get anything you needed. Having said this, the shower was wonderful with really nice water pressure. Lastly, if you are in London for a birthday stay, they create a birthday setting in the room which is very sweet - some flowers, balloons, and towels in fun shapes. We came to London to see some West End shows so this hotel was perfectly located for us although we will stay here again even if that isn't the primary reason for our visit. The hotel is just a couple blocks from the Piccadilly underground (so a straight shot from Heathrow), Chinatown, Covent Gardens, the National Gallery and the Portrait Gallery and lots of other attractions and numerous restaurants and so much more. We look forward to our next stay at the Piccadilly London West End again.