"This was, without a doubt, the worst hotel experience of my life.
For two nights, we paid $550, which made the condition of the room even more disappointing.
The pillows were old, worn out, and completely flattened, making it almost impossible to sleep comfortably. The room faced a very busy road, so traffic noise was constant throughout the night. On top of that, the refrigerator was so loud it sounded like an airplane engine turning on every few minutes.
The room itself was in poor condition, with damaged and peeling furniture and fixtures. Some of the towels had holes in them, and the shower gel dispenser was completely empty upon arrival.
The most concerning issue was finding a cockroach in the bathroom. When I reported it to the front desk, my concern was simply ignored.
I also specifically requested that housekeeping not enter our room during our stay, yet they still came in while we were out. When I asked the front desk for replacement pillows, they handed us pillows with no pillowcases, delivered in a garbage bag.
The only positive thing I can say is that the housekeeper appeared to be working hard to keep the room clean despite the poor condition of the property. Unfortunately, that was not enough to make up for the overall experience.
I would not stay here again and cannot recommend this hotel to others."