The whole experience staying at this hotel was amazing frim start to finish. Beautiful clean spacious room with a large balcony overlooking the gardens/pool area. Plenty of bottled water each day, fruits, beautiful toiletries in room. Hotel staff very friendly, helpful and polite. Nothing is too much trouble. We had Arjawa as our guide/driver for two days - he’s amazing, very kind, knowledgeable and was like a good friend. Again nothing was too much trouble and he worked hard to ensure we were having the best time/Bali experience. Couldn’t thank him enough. We stayed in this hotel for 5 nights from April 9th. Also had spa treatments which were very relaxing, reasonably priced and a great experience too. Would definitely go back to this wonderful hotel and I’ve already recommended it to family. Thank you so much to all at Alaya. Joy & Paul Crane