Mia Bacalar Luxury Resort & Spa

The service at the front desk is not friendly at all. It felt like the clerk was doing us a favor. Bell boy really nice, Hotel is new so everything works. The phone number on my hotels.com reservation is incorrect, so is the location in the map , so we got lost for about an hour o more. No sign on the road. Manager wrote back on my initial review but never made an effort to contact us in the room. I didn’t want to go see the front desk clerk to ask for the manager, after all , I’m te one on vacation

Wow, great location. Great service. An amazing family vacation

It is a very nice hotel with great design at a wonderful place but staff has no idea of the hospitality business. They are nice people but no experience whatsoever. Good news: a great hotel manager can train them and turn the place into a wonderful place to stay

Hotel had opened just a few weeks ago, so I was one of the first guests in late january 2019. The hotel is still work in progress, a few things missing in the room, no sign along the road to indicate the hotel entrance, but this hotel is clearly one of the nicest in the area. Bacalar is developing fast and this is one the the first luxury boutique hotels. Nice rooms and architecture, direct access to the lagoon. Very good food. Overall, it reminded me of Playa del Carmen in the late 90s when it was still emerging before the tourist invasion. Of course the hotel is fairly expensive for the area, their target clientele are no backpackers. Just know what type of hotel you are looking for. If possible, ask for one of the rooms with view on the lagoon as some are at the back of the property, which is less nice. My room (103) was directly facing the swimming pool Mind directions as the Hotels.com app indicates that the hotel is close to Cenote Azul to the south of Bacalar. On the contrary, the hotel is located to the North of Bacalar, few kilometers outside the city, next to Rancho Encantado (big white stone wall to the left when you drive from the north)