Chicago Athletic Association

Elevator situation is a bit complicated, especially if you’re on a floor above floor 11. Because of the rooftop bar/restaurant and the bar on the second floor, it’s always a bit of a wait to get an elevator. not ideal if you’re traveling on business or if you really want a typical quiet hotel where crowds are not what you expect the minute you get into the hotel lobby. Uber pickups take forever as does waiting on the elevators to go downstairs. On the flip side, you’re in walking distance to the Art Institute, Millennium Park, and shops on State Street and Mag Mile. Would I return? For the lobby bar on the 2nd floor but probably not for the hotel itself — it feels as the hotel guest experience is an afterthought to catered affairs like weddings and restaurant patrons on the top floor. Kitchen staff should not be using the same elevators as hotel guests — it’s crowded enough to get into an elevator and waiting for 15 minutes for an elevator is unacceptable.

LOVE this hotel!!! Gorgeous hotel with great service.

I had a good experience, the staff was very friendly and accommodating. Ask for a room with a view of Millennium Park. And grab a cocktail at Cindy's on the roof. It's worth it.

This is a great place, except it is very dark inside. Maybe could use a little more lighting in the bathroom. Very clean and everyone was heloful