The Iroquois New York

I did not realize that the restaurant was closed due to renovations

This hotel has a great location and wonderful service. Unfortunately we were there during a major construction project. The window in our room on the second floor was 3/4 covered with plastic sheeting surrounding the restaurant renovation below. Construction noise started early too. We did get a voucher for a complimentary breakfast for one of the three days we were there.

I was not advised when booking my stay at the Iroquois through hotels.com that the restaurant and bar were closed, as was part of the Reception, undergoing months of refurbishment. When I registered my disappointment at not being pre-advised of this, the Hotel Manager was very proactive and and understanding. He provided me with breakfast vouchers and refunded part of the cost of my stay. No-one from hotels.com has made any attempt to contact me and to explain why they allowed me to book the Iroquois through their website when a large part of the hotel was under construction. I find this standard of service from hotels.com to be disappointing and unacceptable and in sharp contrast to the actions taken by the Management of the Iroquois Hotel.

The hotel is lovely. The neighborhood is noisy.

Great place to stay close to Times Square friendly check in bed comfortable but with most hotels in midtown New York rooms very small