Sheraton New York Times Square Hotel

Hotel is in a great location. Had trouble with check in. Arrives not everyone is working as hard as they could. Rooms were ok, but for the price, I expected more. Have stayed in other NYC hotels of the same price, better rooms and hotels amenities.

The hotel is a busy hotel in a great part of Times Square. Close enough to everything, but not in the middle of the crowded section of Time Square. Did not like the hotel's Destination Fee set up. The staff gave all wrong information regarding the Destination Fee program. You are required to pay a Destination Fee of $28 each day of your stay. You get back a credit of $30/day for use with ONLY the food/drinks service provided by the hotel. If you do not use the credit, you lose it. We were told by the check in clerk, and again by Guest Services when we called to verify, that we could use the credit at the gift shops in the hotel, but not true. We could not use the $30/day credit in any gift shops. We waited until the last day of our stay to use the credit for gifts to bring back. Was not able to. Did not appreciate the wrong information repeated over and over by hotel staff, and being essentially forced to eat and drink at the hotel when they provide very limited food & drinks service (1 restaurant/bar with limited menu).

Good location for our theater trip. Rooms were comfortable and as pictured on web site. Relatively quiet for sleeping, but beds were not as comfortable as I am used to when staying at a hotel.

Noisy maids, noisy squeeky doors, not for those who need sleep.

Would have liked better WiFi and access to the lounge.